Shipping Terms and Conditions of Sale
Domestic Shipping - Please use the delivery map below for general guidelines of delivery times using Standard Shipping by FedEx after our normal 1-3 business days for processing your order. USPS Priority Mail to the U.S. will run approx. 2-4 days depending on where you live in the USA. FedEx Smart Post is approx. 3 days longer than the normal FedEx delivery schedule and is delivered by the US Postal Service once it reaches your town. If shipping to Alaska or Hawaii we highly recommend NOT using US Postal Service Parcel Select as delivery times can run 6-8 weeks or longer. If shipping to these states please contact us and we will work with you to help you find the best possible shipping option.
Delivery Notifications - When your item(s) ships, you are emailed all your tracking information and it is also stored online in your account area so you can refer back to it at any time. Once you receive your tracking information please allow 12-18 hours for the information to be updated in the shippers system and an estimated delivery date to be shown. Once that is done, then you can sign up to receive email updates of your package right up to delivery to your door. You can also sign up for text message updates with Fed Ex and USPS (message and data rates may apply). We supply this information to assist you in receiving your package in a timely manner and to make sure you are notified within minutes of your delivery of your order. We supply you with the date of shipment, carrier information, tracking information and a means by which you can track delivery up to the minute and final delivery to your door. You are also now notified via email of how to sign up for text or email updates via USPS and Fed Ex so you will know when your package is coming and you are notified as soon as it is delivered. We will accept no responsibility for customers who do not take advantage of the services provided and you (the Customer) hereby releases Your Candy Shop, LLC from any liability or loss incurred (after Fed Ex or USPS has confirmed delivery) as a result of non receipt of your order and you (the Customer) do so upon placing your order with us.
Approval For Purchase and Release Without Direct or Indirect Signature - By placing your order with Your Candy Shop you hereby authorize Your Candy Shop to charge your credit card the amount of your sale without your direct signature. You also hereby authorize Your Candy Shop to leave your package at the shipping address given by you, at the time of the order, without a signature upon delivery (either direct or indirect). If your order exceeds a product total of $650.00 without shipping fees, we are required to get a signature either direct or indirect for delivery only to verify that the product was delivered to the physical address provided by you at the time that the order was placed, even if it is not your verified billing or shipping address on file with your credit card company. You hereby release Your Candy Shop, LLC from any liability once the delivery service confirms delivery to the address provided by you. You hereby accept the Terms and Conditions of Sale with Your Candy Shop, LLC and release us from any liability or loss that may occur as a result of your order being lost after a confirmed delivery, as stated by the carrier service.
Special Instructions For Delivery - If you have special delivery directions for example: leave at back door, leave in front yard, please leave behind the house in the storage shed. We have no way to communicate your wishes to the delivery company. Please speak with your mail person or FedEx driver ahead of your scheduled delivery or leave a note for them so they are aware of your request.
Missing or Damaged Items - Your Candy Shop MUST be notified with 24 hours of any items missing or damaged from your order, regardless of Holidays or Weekends your email will serve as proof of notification - Damaged items must be emailed with pictures as soon as the package arrives (this means same day) - any claims of damage (without pictures) after 24 hours will not be honored. Email is required method since there will be a time stamp and date provided to you and us for our mutual protection. Letting us know days after a delivery removes us from liability as the contents could have been tampered with, improperly stored or stolen. Our new notification system will let you know when it is out for delivery to you and also when it has been delivered. This makes it much easier for you to be ready to expect the package. When you receive such notification and the package is not there upon your arrival you must notify the shipping company immediately (meaning Fed Ex or USPS). Notifying us only delays the issue, the faster they can track down the person that delivered it the better the chances of retrieval. By placing your order you agree to these terms of Your Candy Shop.
Ordering Baked Goods - All Entenmann's products like Cinnamon Rolls, Crumb Cakes, Pound Cakes (Loaf Cakes) and Apple Pies are all baked goods and have shorter than normal shelf life than candy, typically anywhere from 1-2 weeks. Please order accordingly and not more than what is needed unless you are freezing them. Returns are not accepted on these items because of the short shelf short life.
Ordering Bulk Candy - When ordering candy in bulk like Gummy Bears, Gummi Rings, Cry Baby Sour, Sixlets, Bit O Honey, Jelly Beans and other such items pricing is shown by the pound. All bulk candy is sold by the pound but not necessarily packaged by the pound depending on the amount ordered. If you order 1 pound you will receive a 1 pound bag if you order 3 pounds you may receive a 1 pound bag and a 2 pound bag and so on. Anything over 5 pounds in weight will be bulk packaged.
International Shipping - We happily ship to Canada and select European Countries via USPS International Priority Mail or FedEx International Shipping Services. You will need to contact us for a quote on shipping.
Incorrect Addresses Domestic and International - If you provide us with an incorrect address, or forget an apartment number or any other information required for delivery you will receive an email letting you know there was a problem with the delivery and a telephone number to contact the carrier. If an incorrect address or other necessary information is missing when the item has been shipped via FedEx a $14.50 re-direct fee will be billed to your account, (you hereby authorize Your Candy Shop to make this charge to your account if this should occur) this is for the cost of FedEx to re-dispatch the item to the correct address, after an item has already shipped. For International orders if an incorrect address is received - most likely the order will not be returned to us and unfortunately your order will not be delivered. Your Candy Shop will not issue a refund or replacement in these situations.
Duties and Taxes - Regulations on International Shipments - All duties and country taxes and regulations for receiving goods, gifts, candy and other food items within your country are the customers responsibility/liability not that of Your Candy Shop. Please make sure before placing any orders that your country will permit candy and or perishable items into the country and that you are aware that there may be duties or other fees and or inspection fees attached to receiving goods and perishable items. Every country is different so please make sure you are familiar with the procedures for receiving international goods.
Bulky Items - Due to new FedEx dimensional shipping requirements that has gone into effect as of January 1, 2015 items that are bulky and individually wrapped that can be removed from their original packaging to save on space when shipping will be removed. Some examples include but are not limited to: Famous Amos Cookies, Little Bite Muffins, Cracker Jacks, Big Texas Cinnamon Rolls, Fruit Roll Ups, Cheeze Its etc.
Order Cancellations - If you decide for whatever reason to cancel an order after it is placed within 24-48 hours but have cancelled it before it has shipped we have the right to pass along our credit card processing fees to the customer. The fees are as follows American Express is 3.75% of the sale and .30 per transaction. Visa, MasterCard and Discover are 2.5% of the sale and .30 per transaction. There are no fees associated with PayPal or PayPal Express checkout.
FREE SHIPPING ON ORDERS OVER $100.00 - only applies to orders shipping to the contiguous U.S. During the warmer summer months free shipping is offered for all customers whose orders meet the requirements - however that does not mean that for chocolate or other meltable items that free shipping will prevent the orders from melting. Please read below about shipping during the warmer summer months or into warmer climates.
Here Are Some Things To Know About Shipping In The Summer - For chocolate candies being shipped between May 15th - Sept 15th we strongly suggest using FedEx Overnight or 2nd Day Air. You will need to contact us for a price on such services. If your temperatures are over 80 degrees at any time of the year then the Summer Shipping Rules would apply to you year round. We recommend 1 (one) Ice Pack per chocolate item ordered. These ice packs last approximately last 18-24 hours in 80-89 degree heat, when fully frozen and they are reusable for lunch boxes and coolers.
When shipping into warmer weather climates or during the summer months please make sure that the items are shipped to a location somewhere where they can be directly taken inside and allowed to cool to room temperature undisturbed. Items ordered in warmer weather and left on your front porch until you come home from work will simply not survive the summer heat.
Your Candy Shop will do its best to assure safe delivery of your candies but the ultimate responsibility for the safe delivery lies with the customer to make sure that the proper arrangements are made for receiving the goods and bringing them into a cooler environment. Melted chocolate, gummies, jelly beans or other such items are not considered damaged goods and claims will not be honored on such items.
By placing your order(s) with Your Candy Shop, LLC you hereby agree to all the above Shipping Terms and Conditions.
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